Includes shipping within Sweden

Terms of purchase


GENERAL

Stockton.se primarily sells furniture, decor, and lighting online to private individuals and companies. To shop with us, you must be 18 years of age or older and possess a valid ID document for package shipments issued in the country where receipt takes place. If you are under 18, you must have obtained consent for your purchase from your legal guardian.

ORDERING

Orders for products are placed on our website stockton.se. A completed order means that you accept our terms and conditions and agree to your personal data being registered in our customer database.

It is not possible for us to change invoice details retroactively or to issue invoices with company names after the fact. The entire payment process has been handed over to Svea, and by purchasing via stockton.se, you also accept Svea's terms.

OUTLET

Please note that outlet items are sold in their current condition and are therefore not covered by the right of return or open purchase. The products may have minor visual discrepancies such as scratches, marks, color variations, or other cosmetic damage, as well as worn, damaged, or repackaged packaging.

Any discrepancies are generally cosmetic in nature and do not affect the product's function, unless otherwise expressly stated in the product description. We therefore recommend that you read all available information about the item before completing your purchase.

PROCESSING OF PERSONAL DATA

This privacy policy describes how we collect, use, save, disclose, and protect your personal data. Stockton (JespAir AB, org. no. 556877-2213) is the data controller.
We process your data in accordance with the EU General Data Protection Regulation (GDPR, 2016/679) and supplementary Swedish data protection law (2018:218).

What data we process: name, address, email address, phone number, payment information, and other information you voluntarily provide upon purchase or registration.

Purposes of the processing:

  • Fulfilling purchases and delivery

  • Customer service and support

  • Sending information about order status

  • Statistical analysis and improvement of our services

  • Marketing only if you have actively consented

COOKIES

Stockton and our service providers use cookies on our websites. When you use stockton.se, you also agree to the use of cookies.

A cookie is a small text file sent from a website to your browser. The cookie cannot identify you personally, only the browser installed on the computer or device used during the visit to the website. Different cookies may therefore exist on different computers or devices if you use more than one.

Cookies are sent to you from the website you visit (first-party cookies) or from another organization that provides services to the website, e.g., an analysis or statistics company (third-party cookies).

SERVICE PROVIDERS

We use the following service providers:

  • Svea: payment, credit check

  • Google Analytics: statistics and traffic measurement

  • Google Ads, Facebook, Instagram: advertising and audience targeting

PRICES

All items in Stockton's assortment are listed including VAT, except for corporate leasing, which is presented excluding VAT. We reserve the right to price changes and reserve ourselves for any misprints, sell-outs, or incorrect stock indications. Sale prices apply while supplies last.

Upon placing an order, the buyer receives an order confirmation at their email address. In the event of inaccuracies, such as clerical errors or similar, regarding the price or product information stated in the order confirmation or invoice, Stockton has the right to correct such price or information. The customer then has the right to cancel their order within 2 days at no cost if the corrections are not accepted. We reserve the right to decline an order and reserve ourselves for any misprints and price changes. Stockton has the right to change prices on the website without prior notice. We also reserve ourselves for stock items being sold out or products being discontinued by the supplier. Color reproduction in the product image may possibly be slightly misleading due to, for example, graphic settings on the computer screen. The products are often handmade by skilled artisans, and small variations in appearance may occur, making the products unique. Product information and assembly instructions etc. in English may occur. When purchasing lighting, a light source ("light bulb") is not included. For questions about assembly etc., contact us before purchase for information.

SALES, discounts, campaigns, discount codes, etc. cannot be used/applied to previously placed orders and purchases, regardless of whether they have been delivered or not. Any discount codes cannot be used on already discounted/SALE items. Discount codes can only be used per purchase; they cannot be combined with each other or with other compensation or reimbursement codes.

Stockton reserves the right to cancel a placed order at any time, for any reason. This applies to the entire order or parts of it. We reserve ourselves for any sell-outs or discontinued products. In the event of any inaccuracies such as incorrect pricing, stock discrepancies, delivery time, product information, etc., we reserve the right to correct this retroactively.

PERSONAL DATA

When you shop at Stockton.se or become a member of our customer club, you provide information such as name, address, email address, and phone number. In connection with your order or joining as a member, you agree that we store and use your data in our business to fulfill our commitments to you.

The data is used for identification, administration, and communication with you as a member or user of Stockton.se, for example, for customized offers. The data is also used for customer analysis and statistics. Personal data may be registered as a customer number by Stockton.

We process your personal data with the utmost care and in accordance with the EU General Data Protection Regulation (GDPR 2016/679). Your personal identity number may be used by a third party (Svea) for credit checks in the event of invoicing or installment plans.

You have the right to access the personal data we have registered about you, and if the data is incorrect, incomplete, or irrelevant, you may request rectification or erasure. Contact our customer service at support@stockton.se for this.

COMPANIES/HOTELS/PUBLIC INTERIORS

We not only sell furniture and decor to private individuals but also to companies, commercial projects, and events. Contact us at support@stockton.se for information and potential bulk discounts as well as a personal interior design meeting.

PAYMENT OPTIONS

At Stockton, you shop simply and smoothly with Svea. You can pay via invoice, account credit (installment or flexible installment), Swish, or card and bank payment via Svea Checkout, and the options offered depend on the credit assessment performed by Svea. For invoices or installments, Svea performs an online credit check to ensure you can complete the purchase, and you must provide the correct personal identity number or organization number as well as an address that matches your population registration or accounting records. Payment terms follow Svea's current terms, and if the invoice is not paid on time, a reminder fee and penalty interest according to Svea's terms and the Swedish reference interest rate may be added. It is the customer's responsibility to ensure that the invoice is received via email and to check the spam folder if necessary. Your data is processed in accordance with Svea's data protection information, and by completing the purchase, you agree that your data is shared with the store and the party responsible for the delivery.

Payment responsibility

When purchasing from Stockton, you as a customer are always responsible for the payment of your order. If a payment, e.g., via one of Stockton's payment solutions, cannot be completed, is denied, reversed, or expires for any reason, your full payment responsibility for the ordered products remains. The fact that a payment could not be completed for any reason does not exempt the customer from the obligation to make full payment in accordance with these terms and conditions.

OPEN PURCHASE/RIGHT OF WITHDRAWAL/RETURN/EXCHANGE

As a private individual, you have the right to withdraw your purchase within 14 days of receiving the item; please notify us of this at support@stockton.se.

Exceptions to this apply if the item is a custom order. You can see if an item is a custom order in the product information for the product. A placed order for a custom item is binding. Stockton ensures that the current amount is refunded within 30 days in the event that the consumer legitimately cancels the purchase. The right of withdrawal applies only if the following requirements are met:

  • The item is unused and flawless without damage or stains
  • The packaging and packing material is undamaged, clean, and complete,
  • The item was not a custom order at the time of purchase,
  • The invoice/receipt exists and can be presented,
  • Featherbeds, sheets, duvets, duvet covers, pillowcases, pillows, and towels are not subject to open purchase/right of withdrawal/exchange as we must guarantee hygiene for these items.

If you withdraw your purchase and the above conditions are met, you will receive a refund for the purchase price of the product itself (i.e., not, for example, our shipping costs). When exercising the right of withdrawal, you arrange and pay for the return shipping (DHL, Postnord, Bring, DSV, TNT, UPS, or Schenker). The returned item must be in the same condition as when you received it and must be returned in and with its original packaging, packing materials, etc., and must reach us within 7 days of an approved return request. For returns, you pay the return shipping and are responsible for the condition of the product during return shipping. Upon refund, Stockton's shipping fee as well as any costs for packaging and pallet costs from us to you as a customer will be deducted from the total amount. Please contact us before returning, and we will return with details regarding the address to which it should be sent. Stockton does not accept returns to agents/service points; we cannot collect shipments, the package/consignment must be sent to us as a business package. Use a service intended for delivery to companies so the package does not go to an agent.

If the return is not approved after receipt, you as a customer may have the item sent back to you upon payment of the actual shipping cost as well as an administrative fee of SEK 299 (prepayment).

You as the customer are fully responsible for the item until we have received it back in a return. Packaging and cardboard must also be returned in the same condition as they arrived. This means it must be intact and aesthetically carefully taped with transparent tape so the cardboard looks representative for resale. If the item or its packaging arrives not in new condition, Stockton determines how much of a reduction in the refund of the amount shall be made; in other words, you as the customer agree that Stockton makes a value assessment in relation to the value the product, including its packaging, will have upon resale.

You as the customer are fully responsible for arranging, handling, and paying for the return shipping according to Stockton's instructions. We are not able to assist with shipping labels or similar for returns, and the return must take place via a freight company. The recipient address is a pure logistics center for freight companies, and it is not possible to personally go there to deliver returns. We recommend that you insure the shipment against loss and damage.

Contact us at support@stockton.se

For companies, open purchase/right of withdrawal/right of exchange does not apply.

PRODUCT WARRANTY / COMPLAINTS

If you have a question about warranty or complaints, the following applies:

  • Stockton follows the rules for warranties and complaints set out by the Consumer Sales Act.
  • Describe in detail and attach clear pictures in the email of what is wrong with the product.
  • Since most of the products are handmade, there may naturally sometimes be deviations in design and size compared to the pictures or within a series. Products with glass and/or crystal/crystal glass may have their variations and may also contain bubbles or irregularities as they are also handmade. Colors and finishes may also be perceived differently on screens versus reality. None of this is grounds for a complaint or right of withdrawal. If you wish for multiple products colored in the same color bath so they hold a similar color scheme, this needs to be noted at the time of purchase, and we will see if the supplier can accommodate it. The same items purchased at different times cannot be guaranteed the same colors/color bath. Feel free to contact us in advance if you have questions about the specific product you are interested in. Stockton has fabric samples available for most upholstery; feel free to contact us in advance to see if there is an opportunity for a fabric sample.
  • In cases regarding warranty/complaints, you contact us at support@stockton.se
  • Invoice/receipt and Shipping Mark (Shipping Mark applies to products from Eichholtz, found on the product's cardboard) must always be presented when invoking a warranty or complaint
  • While the complaint is being investigated, the product may not be used
  • External impact that has damaged, discolored, or in any way changed the product is not grounds for a complaint/warranty measure. Examples of this include (but are not limited to) repainting the product or parts of it, changing the product's construction, sun bleaching, self-made modifications, etc.
  • Aesthetic discrepancies that do not affect the final experience of the product are not grounds for a complaint/compensation, e.g., color deviations or similar on a part that is not visible when assembled, on the back of a product, and similar.
  • Used purchased product, showroom examples, or products that have been financially compensated for due to, e.g., damage, production errors, transport damage, etc., are not subject to warranty/complaints. If the customer has been reimbursed with compensation, all further right to complaint or warranty is exhausted.
  • Normal wear and tear is not grounds for a complaint/warranty
  • The customer must be available for pickup of goods at the same address as the item(s) were delivered to for the pickup of larger goods by the carrier. If the customer is not in place and available to hand over the goods and the carrier on the stated day and time, a "dry run" fee may be charged.
  • The carrier picks up any returns according to the delivery terms when the customer received the item, i.e., if it was home delivery to the curb, the return is picked up on the curb and not with carrying in/out, packaging, wrapping, placing on pallets, or similar. The same applies to any exchange; a new item is delivered according to the original delivery terms (e.g., curb or to a pickup point/service point), and carrying in/out, packaging, wrapping, placing on pallets, etc., is the customer's responsibility and cost.
  • For smaller goods that can be sent in return via a pickup point/Service Point, the customer must drop off the goods at a service point/pickup point used by the carrier in the event of a warranty/complaint return.
  • In case of delivery damage, you as a customer are responsible for keeping the damaged goods at the address where they were delivered until Stockton announces whether it should be returned or discarded, or alternatively kept by you as the customer.
  • For all returns, regardless of reason, it is you as the customer who is responsible for ensuring the product is packed well and sufficiently for transport to the final destination without sustaining damage, and it is you as the customer who is responsible for any dismantling and similar. If substandard packing occurs, which leads to further damage, deductions on the refund may be made at Stockton's discretion.
  • In the case of damage/complaints/transport damage and similar, it may in some cases happen that Stockton does not take the complained product in return, and then you as the customer are responsible for removal or appropriate disposal of the product.
  • In the event that the customer does not return the product that is to be returned according to agreement and/or the terms, Stockton reserves the right to invoice/charge for its full original value with a 30-day payment deadline.

CARE INSTRUCTIONS

Many of our products have a delicate and sensitive surface/finish or are made of materials that need special care. Always contact us for care instructions for the product(s) you are wondering about before cleaning, washing, etc. Stockton assumes no responsibility for products that have not been cared for according to the care instructions.

DEMO EX, SHOWROOM EX, and similar

When purchasing demo ex, showroom ex, styling ex, or similar, certain surface defects and cosmetic flaws may occur. Right of withdrawal or open purchase does not apply to these products, which are classified as second-hand quality.

DEMO/Showroom ex are not delivered in their original packaging.

DISPUTE

In the event of a potential dispute, Stockton follows the decisions of the National Board for Consumer Disputes (Allmänna Reklamationsnämnden).
Consumers may also, if desired, use the "Online Dispute Resolution" form: ec.europa.eu/consumers/odr

DELIVERY & DELIVERY COSTS SWEDEN

Small shipments are delivered to a service point/collection point for pickup. Larger shipments are delivered to your home on weekdays during the day. An order for one (1) delivery within Sweden is included in the price shown on the product. This means, for example, that if we have to reship the goods due to an uncollected order or an exchange, this new shipment will be charged to you as a customer. Shipping is included within Sweden for addresses on the mainland. For deliveries to islands without a fixed road connection, such as archipelagos, additional shipping and transport costs may apply. Any additional costs for boat transport or special delivery are paid by the customer and will be notified before the order is shipped.

DOES THE CARRIER/FREIGHT FORWARDER HELP CARRY IN THE GOODS?

No. If you live in an apartment, the carrier delivers to the front door or curb, and to the property boundary if you live in a house (given normal accessibility). The products we sell at Stockton.se are solid and often heavy, so please plan for this before delivery.

DELIVERY TIME

Normal delivery time is approximately 2–8 working days if the item is in stock. We reserve the right against any items being sold out. Many of our goods are made-to-order; if so, the average delivery time for made-to-order items is usually about 3–4 weeks, but it can be longer. Email us for an estimate of the delivery time for your specific product if the delivery is time-sensitive.

If you order several items with different delivery times at the same time, the goods may be sent in one single shipment once all items have been received by Stockton. After you have placed your order, an order confirmation will be sent to your specified email address; if you do not receive this, please contact us.

Please note that the delivery times we communicate on our website are estimates from our suppliers and may therefore change without prior notice.

If, contrary to expectations, the delivery time becomes longer than stated, we will notify you as soon as possible after we have been made aware of the delay. Several of the freight forwarders will notify you before delivery via phone or email, where you will be offered a day and time (weekday, daytime) for delivery. If you would like other delivery options, email us before purchasing so we can look for solutions. For certain small shipments, you will only be notified via email when the goods are sent, and you will then be notified when the goods can be collected at the nearest collection point/service point. We reserve the right to disclaim all claims for compensation to the customer regarding delivery delays.

Stockton cannot provide any delivery guarantee for goods that were not in stock when you placed your order or for goods that have left our warehouse/logistics center. This means that the total delivery time before the item reaches you may be longer than what is stated as normal for the chosen shipping method if the carrier itself causes a delay.

DELIVERY TO OTHER COUNTRIES

All prices include Swedish VAT. Stockton uses the shipping method that is best suited for the item. Delivery costs apply for delivery outside of Sweden. Delivery times can be expected to be slightly longer than for deliveries within Sweden; contact support@stockton.se for further information.

INSTRUCTIONS UPON RECEIPT OF GOODS

When you receive your delivery, it is your full responsibility as the ordering party/customer at Stockton to inspect the packaging and the product. This must be done in connection with receiving the shipment, and the ordering party must then notify the postal agent/freight forwarder if any damage is found and obtain a written copy of the registered damage, which is then forwarded to Stockton. If it subsequently turns out that the product is damaged, it is only possible to attempt to file a claim with the transport company if there is a note of packaging damage with the freight forwarder.

Damage, reduction in the number of packages, or loss that is visible must be reported immediately upon receipt of the goods and noted on the signed copy of the transport document or other document. Photograph the damage and packaging carefully, both in cases where the packaging is damaged and where it is not. You as the ordering party/customer at Stockton are obliged to check whether the product has damage hidden by the packaging immediately upon receipt.

Damage or defects, of any cause or nature, must be reported to Stockton on the same day as receipt. Keep the packaging/box in the condition the goods arrived in until the matter is resolved, and email us, in addition to clear pictures of the damage, a picture of the entire product as well as pictures of the box(es), packaging materials, and packaging that shows any damage or lack thereof within 24 hours of receipt. This is because the carriers in turn require documentation of this in order to provide compensation. If this is not fulfilled, Stockton is not responsible for transport-damaged goods. For products from Eichholtz, a picture of the “shipping mark” located on the outside of the box is also required. If you have home delivery to the door, it is important that you are home when the goods are received to perform the check above. Personal agreements with the driver, for example to leave the goods even if you are not home, are done at your own risk.

Only if the above instructions have been followed can we process a claim for transport damage/loss, etc.

Assembly may be required for certain products; if so, the instructions may be in English. Some items come with mounting hardware (e.g., screws) for, for example, walls; these are general mounting fasteners and may need to be replaced with mounting hardware (e.g., screws/plugs) required for your specific surface/wall, which is the customer's responsibility to provide and secure.

HOW ARE THE GOODS DELIVERED?

Postal carrier/freight forwarder: Used for larger and heavier goods. Delivery takes place to the front door if you live in an apartment and to the property boundary if you live in a house (given normal accessibility), normally on a weekday between 8:00 AM and 5:00 PM; carrying inside is not included.

Please note that as a recipient, you cannot decide the delivery interval as it is controlled by the postal/freight forwarder's fixed routes in your area. The shipment may be delivered by an international truck of up to 28 meters in length, which requires that it must be possible to reach the chosen delivery address with such a transport vehicle. Postal agent: Packages under 20 kg may be delivered to the nearest collection point; otherwise, home delivery via a postal carrier applies. Please provide your mobile number for SMS notification, which allows for faster handling; otherwise, you will receive a notification in your mailbox. Please note that you must collect your package within a certain number of days, otherwise the shipment will be returned to us. As a customer, you are responsible for ensuring that the correct delivery information and contact details (email and phone) are provided when ordering and kept updated if changes should occur.

For all shipments (except letters), information is attached in the email notification that enables tracking of the shipment. If you have not received notification within a week after receiving the delivery confirmation via email, please contact us to avoid the shipment being returned.

In cases where letters, parcels (MyPack), or pallets/larger packages are returned to Stockton by the shipping company because the ordering party/recipient 1) has not collected the package from the collection point; 2) has not been reachable at the specified phone number for notification; 3) has refused or been unable to receive the delivery; or 4) has provided incorrect name, address, or contact details, Stockton will charge the ordering party a fee and, for made-to-order items, also retain the item without compensation/refund.

For letters and packages handled via a collection point/“service point,” the fee amounts to SEK 1500 incl. VAT per package. For packages sent via home delivery, the fee amounts to SEK 2900 incl. VAT per package, and for pallets/larger packages, SEK 5000 incl. VAT per package/pallet. The fee is charged to cover Stockton's cost for return shipping and return administration.

FORCE MAJEURE

If our fulfillment of our obligations under these terms or entered agreements is essentially hindered or prevented due to circumstances beyond our control and which we could not reasonably have foreseen, this shall exempt us from the fulfillment of our obligations, as well as damages and other penalties (so-called force majeure). Such unforeseeable events may include war, natural disasters, labor disputes, government decisions, failed deliveries from subcontractors, as well as other cost-increasing circumstances and events beyond our control.

___________________

Stockton Sweden is a secondary company to JespAir AB, organization number 556877-2213, and legally, when Stockton is mentioned on this page, JespAir AB is the responsible party. Stockton reserves the right against printing errors, items being sold out, and any factual errors that may exist on our page or in our advertisements. If you are under 18, you must have your guardian's permission to order from us. All attempted fraud will be reported to the police. Stockton reserves the right to cancel a purchase if fraud is suspected.

Stockton Sweden
JespAir AB
Stjärnvägen 8
19140 Sollentuna
Sweden

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