Shipping policy
DELIVERY & SHIPPING COSTS – SWEDEN
Smaller shipments are delivered to a service point/pick-up location for collection. Larger shipments are delivered to your home during daytime on business days.
One (1) delivery within Sweden is included in the price displayed for the product. This means that if we need to reship goods due to an uncollected order or exchange, the new shipment will be charged to you as the customer.
DOES THE CARRIER ASSIST WITH INDOOR DELIVERY?
No. If you live in an apartment, delivery is made to the building entrance or curbside. If you live in a house, delivery is made to the property boundary (subject to normal accessibility). The products sold at Stockton.se are substantial and often heavy, so please plan accordingly prior to delivery.
DELIVERY TIME
Normal delivery time is approximately 2–8 business days if the product is in stock. We reserve the right for items being sold out.
Many products are made-to-order. The average delivery time for made-to-order items is approximately 3–4 weeks but may be longer. Stockton reserves the right for possible delays. If your delivery is time-sensitive, please contact us for a delivery estimate before placing your order.
If you order multiple products with different delivery times, the items may be shipped together once all products have arrived at Stockton’s warehouse.
After placing your order, you will receive an order confirmation via email. If you do not receive this confirmation, please contact us.
Please note that the delivery times stated on our website are estimates provided by our suppliers and may change without prior notice.
If delivery is delayed beyond the estimated timeframe, we will notify you as soon as we become aware of the delay.
Many carriers will contact you prior to delivery via phone or email to propose a delivery date and time (weekday, daytime). If you require alternative delivery arrangements, please contact us before purchase.
For smaller shipments, you may receive an email notification once the goods are dispatched and another notification when they are ready for collection at your nearest service point.
Stockton reserves the right to disclaim liability for compensation claims related to delivery delays.
Stockton cannot guarantee delivery times for products that were not in stock at the time of order or for products that have already left our warehouse. Delays caused by the carrier are beyond our control.
DELIVERY TO OTHER COUNTRIES
All prices include Swedish VAT. Stockton selects the most appropriate shipping method for the product.
Shipping costs apply for deliveries outside Sweden. Delivery times may be longer than domestic deliveries. For further information, contact support@stockton.se.
INSTRUCTIONS UPON RECEIPT OF GOODS
Upon receiving your delivery, you as the customer are fully responsible for inspecting both the packaging and the product. This must be done at the time of delivery.
If you discover visible damage, you must immediately notify the carrier and ensure the damage is documented in writing on the transport document. A copy of this documentation must be forwarded to Stockton.
If damage is discovered later, claims can only be made against the carrier if packaging damage was noted upon delivery.
Visible damage, shortage of packages, or loss must be reported immediately at receipt and documented on the signed delivery document.
Photograph the damage and packaging thoroughly, regardless of whether the packaging appears damaged.
You must also inspect for hidden damage immediately after receipt.
All damages or defects must be reported to Stockton on the same day as delivery. Retain all packaging materials in their original condition until the matter is resolved.
Send clear photos of:
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The damage
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The entire product
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The packaging and packing materials
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Any visible damage to the packaging
Photos must be sent within 24 hours of receipt.
For Eichholtz products, a photo of the “Shipping Mark” label on the carton is also required.
If you have arranged doorstep delivery, you must be present at delivery to conduct the inspection. Any private agreement with the driver (e.g., leaving goods unattended) is done at your own risk.
Claims for transport damage can only be processed if the above instructions have been followed.
ASSEMBLY
Some products may require assembly, and instructions may be in English.
Some products include general mounting hardware (e.g., screws). These may need to be replaced with appropriate fittings for your specific wall or surface. This is the customer’s responsibility.
HOW ARE THE GOODS DELIVERED?
Freight Carrier (Large Goods)
Used for larger and heavier items. Delivery is made to the building entrance (apartment) or property boundary (house), subject to accessibility, typically between 8 AM–5 PM on business days. Indoor delivery is not included.
Delivery intervals cannot be chosen by the recipient, as routes are fixed by the carrier.
In some cases, deliveries may be made using large international trucks (up to 28 meters long). The delivery address must be accessible for such vehicles.
Service Point Delivery (Small Goods)
Packages under 20 kg may be delivered to your nearest service point. Otherwise, home delivery applies.
Please provide your mobile number for SMS notification to ensure faster handling. Otherwise, a paper notice will be sent.
You must collect your package within the specified timeframe, otherwise it will be returned to us.
You are responsible for providing accurate delivery and contact information (email and phone number) and keeping it updated.
Tracking information will be provided via email for all shipments (except letters). If you have not received a notification within one week after receiving your shipping confirmation email, please contact us to avoid return shipment.
RETURNED SHIPMENTS DUE TO CUSTOMER ERROR
If shipments are returned to Stockton due to:
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Failure to collect from service point
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Unavailability at the provided phone number
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Refusal or inability to accept delivery
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Incorrect name, address, or contact details
Stockton will charge the customer a fee. For made-to-order products, the product may be retained without compensation.
Return fees:
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Service point shipments: SEK 1,500 incl. VAT per package
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Home delivery shipments: SEK 2,900 incl. VAT per package
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Pallet/large shipments: SEK 5,000 incl. VAT per pallet/package
These fees cover return shipping and administrative costs.